Making a speech. Have three main points. Putting up a blog. Have three sections. Writing a plan. Have three objectives. That’s how we put focus on the things that are important. Remember, threes rule!
Know your manners
Always say “thank you.”
These two little words leave a big impression that goes a long way. So many times, it goes without saying and the results can be disastrous.
Say it with me, “thank you.”
Times like these can be hard on everyone. Just remember, we are all in this together. Busy times will come again. Don’t give up.
Consider slow times “go times.” Go to what you know and what you’re good at – go to customers. Start today.
And by all means … listen, deliver and always say “thank you.” Believe me, your customers will appreciate it!
Written by Melinda Dille
filed under: Blog - Work
Jun 17 2009
Listen up, your customers have something to say
If you want to succeed, you have to LISTEN to what your customers are saying or suggesting.
Consider them and their feedback a conduit to more customers. If their suggestions or requests fall on deaf ears, they will soon be off to find someone else who is tuned in.
Remember, happy customers tell maybe two people, unhappy customers will tell at least ten people about their less-than-positive experience.
Admit it. We’ve all done it.
Written by Melinda Dille
filed under: Blog - Work
Jun 16 2009
Know your customer
What better time to get to know your customer then in slow times?
Instead of “selling” them, take the time to understand them, what they want and what they need.
People enjoy doing business with companies that appreciated their opinions.
Provide a pleasant experience, every time, and people will return for more of the same.
Deliver a bad experience and you’ve lost them forever.
Written by Melinda Dille
filed under: Blog - Work
Jun 15 2009
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